The Gentoo Homes Experience

Gentoo Homes will always put the customer first and foremost, providing everyone with an attentive, excellent service. From the moment you choose a property in the North East and are introduced to the company, customers will be assigned a New Homes Coordinator who will guide and support them throughout the process of acquiring a new home in the North East.

Buying a Property

This is a major step and commitment in life and we want to support people through every part of the buying journey, making the experience positive and enjoyable and something that will be looked back on with fond memories. We value all of our customers irrespective of whether you choose to buy a property in Sunderland or to buy a Newcastle property and we want them to be our greatest champions, coming back to us when considering accessing another North East home in the future or having the confidence to introduce us to other potential customers.

Our Property Standards

We build our homes to exacting standards, but to underpin this and to give our customers total confidence in our North East properties, we offer a 10 year Building Guarantee and a 2 year Customer Care Warranty. Our Customer Care Coordinator, working with the New Homes Coordinator, will demonstrate all aspects of your new home and explain in detail the guarantees and warranties. The Customer Care Coordinator will also guide and support you through moving into your new home, ensuring you are fully engaged in all of the forward inspection stages.

We make the experience enjoyable

The New Homes Marketing & Customer Care Team are there to enable you to savour and enjoy the experience of acquiring a new home in the North East and will be there for you throughout the process and into the future. There are contact details provided for all of our current and future developments but if you have a general enquiry you can contact our New Homes Marketing Section on  0191 525 5000, or our Customer Care Section 0191 525 5000.