Because buying a new home should be an enjoyable experience
At Gentoo we understand that buying a home is one of the most important decisions that you’ll ever make, and we believe it should be one which you enjoy making.
From the first time you speak to one of our friendly new homes advisors, to the time it takes you to settle into your new home; we aim to provide you with great customer service to make the buying and moving process as simple as possible for you and your family.
Gentoo Homes welcome your views about how we are delivering our services. We are committed to offering you a complaints service that is fair and accessible. This fact sheet gives you details on how you can make a complaint; and what you can expect from us once we have received your complaint.