Because buying a new home should be an enjoyable experience
At Gentoo we understand that buying a home is one of the most important decisions that you’ll ever make. This is why we do everything we can to make it clear, straightforward and enjoyable.
From the first time you speak to one of our friendly new homes advisors, to the time it takes you to settle into your new home; we aim to provide you with great customer service to make the buying and moving process as simple as possible for you and your family. To implement this level of customer service, we have adopted the Customer Code for Home Builders and have our very own Customer service charter. The Customer charter sets out your customer journey and the level of service you can expect from Gentoo Homes.
Gentoo Homes welcome your views about how we are delivering our services. We are committed to offering you a complaints service that is fair and accessible. This fact sheet gives you details on how you can make a complaint; and what you can expect from us once we have received your complaint.