Gentoo Homes

Consumer Code

The Consumer Code for Home builders is here to support you as a buyer of a Gentoo Home.

What is the Code?

The code ensures a fair and transparent sale of new build homes and sets mandatory requirements that home builders must meet in their marketing and selling of new homes and their after-sales customer service.

The code provides additional protection for home buyers from the moment you reserve your new-build home until two years after legal completion.

The new fifth edition of the code applies to all reservations from 1 January 2024. To download a full copy click here.

For earlier versions of the code for reservations before this date please visit the Consumer Code web page

Purpose of the code

The aim of the Code is for all new home buyers to:

  • be treated fairly
  • know what levels of service to expect
  • to be given reliable information about their purchase and their consumer rights before and after they move in, and
  • know how to access a speedy, free dispute resolution arrangements to deal with complaints about breaches of the Code

For the full version of the code click here or to read the frequently asked questions about the code visit

Also, take a look at their home buyers video for more information below!

Home Buyers Video